About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

The Institute for Innovative Quality Assurance and Facilities (IIQAF) is looking for an ambitious and experienced Health Operations Analyst to join our dynamic team. In this role, you will be responsible for providing critical operations analysis and project support for our health-related initiatives.

Our ideal candidate enjoys handling complex tasks, bringing creative solutions to the table, and working with teams from diverse backgrounds and cultures. If you think you have the knowledge and skills required for this role, we would love to hear from you.

Responsibilities:

• Evaluating and recommending solutions to improve efficiency and reduce costs in the health operation process

• Establishing appropriate metrics and reporting systems to measure the performance of team members and other stakeholders in the health operations process

• Developing and executing comprehensive health data collection and analysis plans to identify operational trends, as well as opportunities for improvement

• Designing and conducting surveys to collect qualitative and quantitative data on health plans, including customer satisfaction surveys

• Monitoring health operation performance and recommending process improvements and workflow revisions based on observations

• Assisting with special projects (e.g., process mapping) when needed

• Providing input to the development of appropriate tools, templates, and systems to improve health operations

Requirements:

• Proven work experience as a Health Operations Analyst or similar role

• Strong critical thinking and problem-solving abilities

• Excellent quantitative and analytical skills

• Knowledge of the healthcare sector

• Excellent communication and interpersonal skills

• In-depth understanding of database and programming concepts

• Proficient in MS Office Suite

• Ability to collaborate effectively with various stakeholders

• Project management skills

If you meet the above criteria and are eager to join our team, apply now with your resume! We look forward to hearing from you.

 Salary:

• 7500AED-8500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

IIQAF is looking for a dynamic, self-motivated and creative Human Resources Officer to join our team! The position focuses on facilitating administrative duties, problem solving and developing creative solutions to streamline HR processes.

The successful candidate will be a HR professional who has a proven track record of excellence and an extensive knowledge of employment laws and regulations. You will be expected to have strong interpersonal skills, be able to multitask and prioritize, and able to remain organized in a fast-paced environment.

We are seeking an HR Officer to provide comprehensive HR support and guidance for the IIQAF organization. Responsibilities include:

• Working with hiring managers to draft and implement job postings, conduct interviews and select candidates.

• Performing reference checks and employment background checks on new hires.

• Coordinating and managing onboarding and off-boarding activities.

• Designing and maintaining various HR policies and procedures, including EEOC compliance.

• Assisting in the development and implementation of training initiatives and programs.

• Handling employee relations matters, including workplace investigations, grievances, and employee relations.

• Administering payroll and benefits.

• Maintaining employee records.

The ideal candidate will possess a Bachelor's degree or higher in Human Resources or a related field, a minimum of 2 years of experience working in Human Resources, and excellent written and verbal communication skills. Additionally, the successful candidate will possess strong analytical and problem-solving skills and possess excellent attention to detail.

If you are interested in this HR Officer position and possess the necessary qualifications, and have a passion for working in HR, please submit your resume. We look forward to hearing from you!

Salary:

• 6000AED-8000AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

At IIQAF, we are looking for a reliable, detail-oriented Cashier to join our team. The ideal candidate must possess excellent customer service skills and a willingness to go the extra mile when needed. The essential duties and responsibilities of this position include counting money, processing transactions, and providing excellent customer service. The Cashier will also be responsible for maintaining cleanliness throughout the area and ensuring cash registers are organized correctly.

Responsibilities:

• Responsible for handling customer transactions in a confident, thoughtful, and organized manner.

• Assist customers with purchases and answer questions they may have.

• Register cashier sales, accurately, and promptly.

• Count cash in cash drawer and ensure it’s correct to the total sales on the register.

• Receive and process accurate payment for purchases.

• Ensure all items that are on sale or have discounts are properly discounted at the register.

• Keep register area tidy and presentable at all times.

• Maintain accurate and complete cash balances throughout the shift.

• Properly record transactions and ensures all customer contact information is correct.

• Promote loyalty program and provide customers with membership cards.

• Resolve customer issues and concerns in a professional manner.

Requirements:

• High school diploma or equivalent.

• First-hand customer service or cashier experience.

• Knowledge of basic cash handling procedures.

• Ability to maintain calm composure in stressful situations.

• Ability to stay organized and work efficiently in a high-volume retail environment.

• Excellent communication and interpersonal skills.

• Ability to work flexible hours and handle the pressure of a fast-paced work environment.

• Computer literacy and basic knowledge of POS systems is preferred.

Salary:

• 5000AED-6000AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

IIQAF is seeking a dedicated and experienced Administration Manager to join our fast-paced and growing hospitality team. As a crucial leader at IIQAF, you will play a key role in ensuring the operations of the entire organization run smoothly.

As an Administration Manager, you will be responsible for overseeing, planning, and managing administrational activities to ensure our work meets our high standards. You will be responsible for organizing and scheduling meetings and events, managing budgets, as well as, coordination the smooth running of all administrative processes.

The ideal candidate should have outstanding communication and interpersonal skills, as well as, excellent organizational abilities. Along with having a strong focus on customer service, you should also be able to work effectively under pressure in a fast-paced environment.

Main responsibilities:

• Oversee, plan, and manage all administrational activities within IIQAF

• Ensure all administrative processes are running smoothly and efficiently

• Set and manage budgets for various projects

• Deliver timely and accurate reports to management

• Organize and coordinate meetings and events

• Maintain records and files

• Develop and implement policies and procedures

• Monitor other administrative personnel and ensure tasks are completed accurately

• Establish and maintain relationships with suppliers and providers

Required Skills and Qualifications:

• Bachelor's degree in Business Administration or a related field

• Proven experience as an Administration Manager

• Excellent organizational skills

• Exceptional customer service skills

• Attention to detail and accuracy

• Analytical skills

• Ability to manage budgets

• In depth understanding of administrative processes

• Ability to work effectively under pressure

• Proficient with Microsoft Office Suite and other administrative tools

 Salary:

• 8500AED-9500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

We are seeking a customer service executive to join our team in the United Arab Emirates. As a customer service executive, you will be responsible for providing excellent customer service to our customers and ensuring a positive customer experience.

You will be required to handle customer inquiries, resolve customer complaints, and other related customer service duties.

Responsibilities

• Handle customer inquiries and complaints in a professional and timely manner

• Provide accurate and timely information about products and services

• Identify customer needs and find solutions to customer issues

• Maintain customer database and records

• Follow up with customers to ensure their satisfaction

• Respond to customer inquiries via phone and email

• Track customer complaints and provide feedback to management

• Proactively suggest new products and services that could benefit customers

• Provide excellent customer service in person and via telephone

Qualifications

• Previous experience in customer service

• Excellent verbal and written communication skills

• Ability to handle customer inquiries and resolve customer issues

• Ability to work in a fast-paced environment

• Strong organizational skills

• Ability to multitask and prioritize tasks

Salary:

• 5500AED-7000AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

IIQAF is seeking a skilled and experienced motor claims specialist to join our team. This individual will be responsible for handling motor claims, ensuring accurate and timely settlement of claims and providing exceptional customer service alongside superior claim resolution.

Responsibilities:

• Assess coverage, investigate, and adjust all motor claims within the guidelines of applicable insurance regulations

• Ensure the timely and accurate investigation and resolution of claims

• Support and promote a customer-centric approach to claims management in accordance with IIQAF guarantee

• Promptly review damage reports, estimate repairs, and authorize payment or nonpayment (if applicable)

• Effectively manage demanding customer relationships

• Proactively identify claim trends, situations requiring oversight, and opportunities for improvement

• Provide regular updates to customers by telephone and in writing

• Maintain up-to-date and accurate records of claimants and claims

• Manage an assigned portfolio of motor claims consistent with internal guidelines and best practices

• Conduct periodic reviews to assess service standards, accuracy and overall performance

Qualifications:

• 5 years of experience in the insurance or related industries

• Proven track record of managing motor claims in a panel environment

• Working knowledge of motor and liability laws

• Excellent communication skills, written and verbal

• Highly motivated self-starter with a customer-centric mindset

• Demonstrated ability to achieve set targets and effectively solve complex problems

• Ability to work across all levels and disciplines within an organization

• Possession of a valid driver’s license

If you are interested in taking a leadership role in driving motor claims excellence, we want to hear from you! Please apply with a resume and cover letter to join IIQAF and be part of a growing team.

Salary:

• 8000AED-10000AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

We are looking for an experienced and motivated Artificial Intelligence (AI) Developer that has experience in developing and maintaining AI solutions. The ideal candidate must possess strong technical and analytical skills in order to successfully develop advanced AI solutions.

The AI Developer will collaborate with IIQAF’s software development teams to design, develop, and maintain AI components for our products. They will be expected to stay up-to-date on the development of sophisticated AI solutions, which are critical to our product offering.

Key Responsibilities

• Design, develop, and implement advanced AI solutions for our products

• Create high quality, optimized, and secure code using the latest web technologies

• Participate in regular code reviews and ensure software development best practices are met

• Provide accurate estimates, status reports, and other development artifacts

• Troubleshoot technical issues and liaise with stakeholders to ensure customer satisfaction

• Contribute to the overall product development cycles through proactive advice and feedback

• Stay up-to-date with the latest advancements in AI technologies

Required Skills

• Bachelor’s Degree in Computer Science or related field

• Proven experience in developing, testing, and deploying complex AI solutions

• Knowledge of at least one strong coding language, such as Python

• Familiarity with popular AI frameworks and platforms

• Strong understanding of statistical methods and machine learning

• Excellent problem-solving and debugging skills

• Ability to work independently and collaborate with various groups

 Salary:

• 10000AED-12000AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

We are looking for a Junior Travel Consultant to join our team at IIQAF, a global luxury touring and experiences company. This role supports clients in selecting and booking the perfect travel experience worldwide. We are looking for a highly motivated professional with excellent customer service and communication skills, who is organized and has the ability to communicate effectively with clients, airlines, hotels, and other stakeholders.

Position Responsibilities:

• Build and manage corporate travel agreements, tour packages, hotels, and other arrangements

• Research and develop a portfolio of travel options for clients based on their needs and budget

• Answer customer inquiries in a timely and accurate manner

• Provide expertise on the local travel options and best practices, such as visas, passport requirements, and special fees

• Submit confirmations for reservations and manage all travel-related paperwork

• Proactively ensure customer satisfaction and anticipate customer needs

• Ensure compliance with customer service standards and policies

• Monitor currency exchange rate changes and provide advice according to customer needs

• Act as the point of contact for clients in all aspects of travel management

Requirements:

• Minimum 2-3 years of customer service experience in the travel and tourism industry

• Bachelor’s degree in Hospitality, Travel

 Salary:

• 3500AED-4500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

We are looking to hire an experienced and passionate Phlebotomist/Health Care Assistant to join our team at IIQAF.

In this role, you will have the opportunity to assist with the health care of our patients, from taking vital signs and drawing blood, to helping with administering medication and treatments to clients. You will also be responsible for dispensing lab results and providing information and education to our patients.

The right candidate for this position will have excellent phlebotomy skills, a commitment to providing the highest level of care to our patients, and a passion for health care. You should be a team player with good communication and customer service skills.

This is a great chance for you to use your skills to become a health care professional in a supportive and collaborative work environment.

Key Responsibilities:

• Taking vital signs.

• Drawing blood.

• Administering medications and treatments.

• Communicating effectively with patients and staff.

• Dispersing laboratory results.

• Providing information and education to patients.

• Following all safety procedures and standards.

Requirements:

• Associate’s degree in a healthcare related field

• Experienced in medical technology and phlebotomy

• Strong communication and customer service skills

• Ability to maintain a professional demeanor

• Ability to work well in a team environment

• Knowledge of regulations and safety standards

We offer competitive pay and benefits, regular training and learning opportunities, and a team of dedicated, talented professionals to support your success. If you want to make a positive difference in the lives of our patients and join our team, Submit your application today.

 Salary:

• 5500AED-6500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

IIQAF is hiring a Medical Billing professional to join our dynamic team and assist in the accurate and timely management of billing and accounts receivable. The incumbent will be responsible for creating and submitting claims to insurance companies and other payers, monitoring collections, preparing monthly invoices, and managing accounts receivable.

Responsibilities:

• Submit insurance claims and follow up to ensure timely payments

• Accurately data entry claims for submission

• Resolve insurance discrepancies or billing issues

• Monitor accounts receivable and apply prompt collection techniques

• Prepare invoices and process payments

• Track denials and reasons for declined claims

• Retrieve and research patient account balances

• Identify and pursue unpaid claims

• Ensure compliance with all applicable laws and regulations

• Respond to patient inquiries and contact staff regarding billing concerns

• Participate in special assigned projects and other duties as assigned

Qualifications:

• Bachelor's Degree in Healthcare Administration, Business Administration, Accounting or related field

• 1 year of experience in medical billing and coding

• Knowledge of CPT or ICD-10 coding

• Proficient with Microsoft Office (Word, Excel, Outlook and Access)

• Experience in practice management systems and medical billing software

• Demonstrated ability to work cooperatively with insurance companies, patients and staff

• Excellent organizational and communication skills

• Ability to prioritize workload and handle multiple tasks that require attention to detail

• Ability to comply with strict deadlines

If you feel that you are qualified and want to join a great team with the opportunity for professional growth and development, submit your application today. We look forward to hearing from you.

 Salary:

• 4500AED-6500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

IIQAF is looking for a passionate and experienced Registered Nurse to join our patient-centered medical team. We are committed to providing top-notch healthcare and delivering exceptional patient experiences.

Responsibilities

• Utilize nursing interventions and treatments to assess, plan, implement and evaluate patient care on an ongoing basis

• Assess patient conditions, health status and needs, and prepare nursing care plans to meet the individual needs of patients

• Monitor and administer medications, document the administration and patient response

• Communicate any changes in the patient’s physical or psychological condition with other healthcare providers

• Provide education to patients and family members about medications and lifestyle changes

• Educate patients and their families about healthcare plans and other healthcare related concerns

Qualifications

• Bachelor’s degree in Nursing from an accredited school

• State licensure as a Registered Nurse

• 2 years of experience as a staff nurse in an acute care setting

• Ability to effectively communicate with other staff and patients

• Excellent assessment and problem-solving skills

• Excellent organizational skills with strong attention to detail

 Salary:

• 6500AED-7500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

IIQAF is looking for an experienced and dedicated Hotel Manager to lead our hotel team. The successful candidate will manage all hotel operations and produce high quality services to our guests.

As the Hotel Manager, you will ensure guest satisfaction, while maintaining a budget-friendly environment. This includes ensuring efficient operations and adherence to the hotel's policies and standards.

Job Duties:

-Manage daily operations of the hotel and ensure compliance with internal requirements.

-Create strategic plans to increase guest satisfaction and raise brand recognition.

-Manage human resources, including staff recruitment, training, performance reviews, and disciplining of employees.

-Conduct periodic reviews to ensure the hotel is meeting customer expectations.

-Manage budgets and expenditures, ensure cost-effectiveness, and maintain financial records.

-Greet and assist guests with check-ins and check-outs.

-Handle customer complaints, inquiries, and suggestions.

-Ensure the hotel meets health and safety regulations.

Job Requirements:

-Bachelor's Degree in Hotel Management or a related field.

-5 years’ experience in hotel management.

-Proficient in Microsoft Office Suite, with excellent organizational, and customer service skills.

-Strong leadership skills with the ability to delegate tasks and manage staff.

-Exceptional problem-solving skills with the ability to think quickly in a fast-paced environment.

-Excellent communication and interpersonal skills.

-Able to work flexible shifts including nights and weekends.

If you are a passionate individual and you want to help make IIQAF an even more successful and dynamic hotel, we encourage you to apply for this position.

 Salary:

• 7500AED-9500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

IIQAF is seeking an experienced and compassionate Associate Stewarding to be part of their esteemed hospitality team.

As the Associate Stewarding, you will be in charge of ensuring the quality and efficient cleaning and sanitizing of all kitchenware used in the hotel. You will develop and supervise the daily operations of the hotel’s stewarding staff and equipment.

Primary Responsibilities:

• Develop and implement efficient cleaning and sanitizing processes for all hotel kitchenware

• Train and supervise the daily operations of the hotel’s stewarding staff

• Develop an organizational system for organizing and storing all kitchenware used in the hotel

• Maintain inventory of all kitchenware and equipment

• Efficiently clean and sanitize all kitchenware and equipment.

Requirements and Qualifications:

• Bachelor’s degree in hospitality management or a related field

• At least 3 years of experience in a hotel or hospitality setting

• Excellent interpersonal and communication skills

• Ability to manage time and multitask effectively

• Ability to work collaboratively within a team

If you are passionate about hospitality and would like to join IIQAF in their mission to provide top-tier service to all their guests, then we invite you to apply for this Associate Stewarding position today!

 Salary:

• 5500AED-6500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

The Intelligent Information Quality Assurance Facility (IIQAF) is seeking a Cluster Head Operations-Business Services, who will be the leader of the organization's Operations-Business Services team. This individual will be responsible for the effective and efficient running of the department and ensure that service levels are met and maintained. This role will also develop operational plans, objectives and strategies in accordance with the organization's long-term goals.

Primary Responsibilities:

• Develop, maintain and review operational plans and strategies for the Operations-Business Services team.

• Lead, motivate and manage a team of professionals in providing world-class service to customers.

• Oversee daily operations of the department including, but not limited to, training, scheduling and workflow optimization.

• Monitor team productivity and ensure SLAs are met.

• Analyze and provide insights into customer satisfaction data.

• Identify opportunities for process improvements and opportunities for cost reduction.

• Develop and implement service-oriented policies and procedures to ensure customer satisfaction.

• Ensure compliance with legal and regulatory requirements.

• Establish seamless coordination across operations-business services processes.

Qualification Requirements:

• Bachelor’s degree in Business Administration, Operations, or related field.

• 7 years of experience in operations management and customer service.

• Solid understanding of business service operations and principles.

• Excellent problem-solving and decision-making skills.

• Outstanding leadership, communication, and organizational skills.

• Demonstrated ability to plan, analyze and develop action plans.

If you have the skills and the drive to lead the Operations-Business Services team at IIQAF, please submit your resume today! We look forward to welcoming you on board our team.

 Salary:

• 9500AED-12000AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

We’re looking for an experienced Business Service Manager to join our IIQAF team and help manage our business operations. As a Business Service Manager you will be responsible for the overall operations and service delivery of business services to our customers.

The ideal candidate will be comfortable working in a fast-paced environment and have great organizational skills. You should be able to effectively manage the workflow of our business services, prioritize tasks and take an active role in our customer service efforts.

Responsibilities:

• Manage the development and delivery of business services to our customers

• Ensure the delivery of our services are in line with customer requirements

• Oversee the development and maintenance of our customer service process and procedures

• Monitor service delivery performance and customer feedback

• Develop and implement initiatives to improve customer service

• Coordinate service activities and resources

• Proactively identify customer service issues and initiate problem solving

• Lead customer service meetings and update status reports

• Provide on-site or remote customer service support

Requirements:

• Bachelor’s degree in business administration or related field

• 5 years of demonstrated experience in customer service

• Working knowledge of business service delivery processes

• Strong business acumen to identify service improvement opportunities

• Exceptional problem-solving abilities and decision making capabilities

• Ability to communicate effectively and build relationships at all levels

• Proven track record of achievement and success

If you have what it takes for this challenging position, please apply today! We look forward to hearing from you!

 Salary:

• 10500AED-12000AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree