About Company:
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary
The Intelligent Information Quality Assurance Facility (IIQAF) is seeking a Cluster Head Operations-Business Services, who will be the leader of the organization’s Operations-Business Services team. This individual will be responsible for the effective and efficient running of the department and ensure that service levels are met and maintained. This role will also develop operational plans, objectives and strategies in accordance with the organization’s long-term goals.
Primary Responsibilities:
• Develop, maintain and review operational plans and strategies for the Operations-Business Services team.
• Lead, motivate and manage a team of professionals in providing world-class service to customers.
• Oversee daily operations of the department including, but not limited to, training, scheduling and workflow optimization.
• Monitor team productivity and ensure SLAs are met.
• Analyze and provide insights into customer satisfaction data.
• Identify opportunities for process improvements and opportunities for cost reduction.
• Develop and implement service-oriented policies and procedures to ensure customer satisfaction.
• Ensure compliance with legal and regulatory requirements.
• Establish seamless coordination across operations-business services processes.
Qualification Requirements:
• Bachelor’s degree in Business Administration, Operations, or related field.
• 7 years of experience in operations management and customer service.
• Solid understanding of business service operations and principles.
• Excellent problem-solving and decision-making skills.
• Outstanding leadership, communication, and organizational skills.
• Demonstrated ability to plan, analyze and develop action plans.
If you have the skills and the drive to lead the Operations-Business Services team at IIQAF, please submit your resume today! We look forward to welcoming you on board our team.
Salary:
- 9500AED-12000AED
Benefits:
- Accommodation
- Transportation
- Health insurance
Qualification: Bachelor Degree
Job Features
| Job Category | Business Service |